Arlo Camera Support

Because of its security features and the capability to work on both on outdoors and indoors, Arlo cameras has become one of the most trusted cameras.

They are a very great investment with all the good features like live video streaming, night vision, weatherproof and two-way audio; and you can acquire Arlo cameras at very affordable rate.

It comes with 100% wire-free which means you can place it anywhere you want without the wiring hassles, and home base station with power adapter, Ethernet cable, magnetic camera mounts, adjustable camera mount, and mounting screws and batteries.

Feel free to contact our Arlo Tech Support through (800) 869-2974 and our dedicated experts will be happy to assist your issues related to Arlo cameras.

How To Repair The Disconnection Issues Of Arlo Cameras?

To make sure if the Arlo base station is with respect to the web, ensure that the Internet LED is on in the front of the Arlo base station:

If the internet LED is strong green, it indicates that the Arlo base station is linked with the web.
But if the colour of the internet LED is golden then that means the Arlo base station isn’t associated with the Internet.
There can be some situations where you are in the different area as your Arlo base station, than all you need to do is to open any web browser and login to your Arlo account by visiting arlo.com
If you are able to access the video feed from each one of your Arlo Wire-Free cameras, than it indicates that your Arlo base station is connected with the Internet.
But in case if you see a message, (in case, “Arlo Base Station Offline” or something similar to this) instead of the video feed, than it indicates that your Arlo base station isn’t connected with the Internet.

Procedure to Setup Your Wire Free Arlo Security Camera

Follow the listed below steps in context to know Arlo System Setup procedure:-

The first thing you need is to check and open the battery box by moving and holding the lock.
After doing so, slide the battery door on the back side, lift it and put in the batteries inside it and then close it.
Now, you are required to bring the camera close to the base station.
Sync it by lightly pressing the sync button for a period of 2 seconds and then let go of it.
Once it is sync, you will notice that it will blink green.
After that, you require to repeat the sync step with your camera.

If you notice any Blue colour on the LED of the camera, than it indicate that the sync was done started properly; but if by any chance you don’t see blue LED blinking then replicate the steps again.

In some scenarios, if your camera LED show amber colour, than it signifies that the sync process failed and you are required to do the process again.

After a while, check the camera LED again. If it turns solid green, than the sync process is complete.

Note: If by any change while performing the steps you are still encountering any issue then connect with the certified experts to get Arlo Camera Support and Setup done quickly.

Resetting Your Arlo Camera

Before you try to reset your Arlo base station you should understand that doing so will make the qualities back to its default settings. It also ousts the serial number from the Arlo account assign to you.

Locate the reset button and use a paperclip press and hold it for about 10 seconds.
After resetting the base station, the LED will begin flashing amber. It will start rebooting automatically. When the Led stop flashing, it will indicate that you are all set to go. However, all of your existing (if any) records and changes will be deleted. For that reason, you are suggested to follow Arlo Account Setup and create a new account.
The instant you are able to notice a stable green power light blinking; Open the arlo app on your phone and log in to your account.
Now tap on the New System Setup.
Follow the guidelines as given.

Setting up Arlo Pro cameras

The first thing you need to do is to insert the battery into your Arlo Pro Camera.

To do so firstly, unlock the battery section in the camera by pressing and holding the latch.
After that gently pull the battery back door of the camera to open the compartment
Arrange in a line the battery contacts.
Now put in the battery.
And lastly, Close the battery door

For the most excellent experience, it is recommended to download the Arlo app on your smartphone. And if it is already installed in your phone than, check for any software update. If an update is available then update Arlo app.

Now, you are advice to connect with your base station.

Connect the base station with router using the Ethernet cable.
To power the base station, use an AC adapter.
After doing so, turn the base station on by pressing the On/Off button.
After 2 minute the Internet LED and Power LED on the base station start blinking in green which indicates your base station is set up

Create an account.

Tap and open the Arlo icon on your mobile device.

You are encouraged to enable the Touch ID or skip if you have a mobile device which can support Touch ID.
To permit Touch ID access, tap on the option Enable Touch ID.
Than tap on the New System Setup.
After that click Arlo (Wire-Free). Wait until the app discover your device, then choose your base station’s serial number
Now pick the correct time zone from the given menu.
Click Continue. Complete the required fields for account setup.
Click Continue. And select a subscription plan.

The last task is to Sync your cameras to the base station.

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Troubleshooting Steps To Follow If Arlo Camera Is Offline

If in any case you switched to a new router or made any kind of changes in your Internet network and your camera get offline; then try press and release the Sync button located on the Arlo base station. The Internet LED will squints for approx 10 seconds, and after that your Arlo camera should resume to its ordinary activity.
Try to Open and close the camera battery door and then take notice of the camera LED actions as soon as the door is closed:

If by any chance the LED does not blink. You are required to make sure that the batteries are installed in the fitting manner. Also check if the batteries are not entirely dead.
If by any chance the LED blinks blue rapidly. It indicates that the camera is now synced to the base station.
If by any chance the LED blinks blue once. You are required to re-sync the camera to its base station.
If by any chance the LED blinks yellowish-brown. Substitute the batteries with new once.

3. Check the ensure the camera connectivity:

Note the space between the camera and its base station. The maximum distance recommended between them is a most extreme of 300 feet (90 meters). The more the distance between your Arlo camera and its base station, the more the chances it starts connecting and disconnecting.
Note the amount of dividers between your Arlo camera and its base station. Your camera may go offline due to the metal items or solid walls and roofs which exist between them.
Check whether there is any access point or other WiFi device close up to its base station? If this is the case, than it can create disturbance and your Arlo system could be encountering WiFi congestion. Move the base station far way from other WiFi gadgets if possible.

4. Take a look at the status of your base station:

If by any chance the Internet LED on the base station is solid green, it means that the base station is properly linked to the Internet.
If by any chance the Internet LED is in golden, it means that your base station is not linked with the Internet. In that case you are advised to confirm that the Ethernet cable is properly linked to the LAN connection.

5. Make certain that the camera is properly synced to its base station:

For this you have to check your Arlo library for the very last recording for that camera. If by any chance the latest video for that camera was recorded a very long time ago, it indicates the fact that your camera may not be synced with its base station.
If by any chance when you open and close the camera battery door, the LED blinks in blue once but does not swiftly blink blue soon, than you are advised to re-sync your camera.

6. If even trying above steps your camera is still offline, than contact our Arlo Camera Support team to speak with an expert.